> ## Documentation Index > Fetch the complete documentation index at: https://docs.thewo.io/llms.txt > Use this file to discover all available pages before exploring further. # Retrieve a customer-owned triage > Returns a resource owned by the authenticated customer. Resources owned by another customer are indistinguishable from missing resources. GET does not perform POST's entitlement check and adds no Usage metadata. ## OpenAPI ````yaml /openapi/claim-ready-v1.yaml get /v1/product-claims/{id} openapi: 3.1.0 info: title: The Wo ClaimReady API version: 1.0.0 description: >- Public v1 contract for ClaimReady physical-product warranty and return triage. Results support human review and do not decide claims. servers: - url: https://api.thewo.io description: Production security: - ApiKey: [] tags: - name: ClaimReady description: Claim triage and customer-owned result retrieval. paths: /v1/product-claims/{id}: get: tags: - ClaimReady summary: Retrieve a customer-owned triage description: >- Returns a resource owned by the authenticated customer. Resources owned by another customer are indistinguishable from missing resources. GET does not perform POST's entitlement check and adds no Usage metadata. operationId: getProductClaimTriage parameters: - name: id in: path required: true schema: type: string responses: '200': description: Customer-owned triage resource. content: application/json: schema: $ref: '#/components/schemas/TriageResource' '401': $ref: '#/components/responses/Unauthorized' '403': $ref: '#/components/responses/Forbidden' '404': description: Resource was not found for this customer. content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' example: error: code: claim_triage_not_found message: Claim triage was not found. requestId: req_123 '429': $ref: '#/components/responses/TooManyRequests' '500': description: Request context is unavailable. content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' '503': description: Retrieval or rate-limit service is unavailable. content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' examples: retrievalUnavailable: value: error: code: claim_triage_retrieval_unavailable message: Claim triage could not be retrieved right now. requestId: req_123 rateLimitUnavailable: value: error: code: rate_limit_unavailable message: Rate-limit evaluation is temporarily unavailable. requestId: req_123 components: schemas: TriageResource: type: object additionalProperties: false required: - id - status - input - createdAt - updatedAt properties: id: type: string status: type: string const: completed input: type: object additionalProperties: false required: - claimDomain - claimType - product - purchaseDocumentSupplied - issue - evidenceSupplied - evidenceTypes - policyDocumentSupplied properties: claimDomain: $ref: '#/components/schemas/ClaimDomain' claimType: $ref: '#/components/schemas/ClaimType' product: $ref: '#/components/schemas/ProductInput' purchase: $ref: '#/components/schemas/PurchaseSnapshot' purchaseDocumentSupplied: type: boolean issue: type: object required: - description properties: description: type: string evidenceSupplied: type: boolean evidenceTypes: type: array items: type: string enum: - image - document policy: $ref: '#/components/schemas/PolicySnapshot' policyDocumentSupplied: type: boolean language: type: string enum: - en - es - pt result: $ref: '#/components/schemas/TriageResult' createdAt: type: string format: date-time updatedAt: type: string format: date-time ErrorResponse: type: object required: - error properties: error: type: object required: - code - message - requestId properties: code: type: string message: type: string requestId: type: string details: type: object ClaimDomain: type: string enum: - physical_product - insurance - personal_injury - medical_claim - vehicle_accident_liability - financial_dispute - legal_damages - bodily_harm ClaimType: type: string enum: - warranty - return ProductInput: type: object additionalProperties: false required: - name properties: name: type: string model: type: string serialNumber: type: string category: type: string manufacturer: type: string externalProductId: type: string PurchaseSnapshot: type: object additionalProperties: false properties: purchasedAt: type: string format: date seller: type: string externalOrderId: type: string amount: type: object properties: minorUnits: type: integer currency: type: string pattern: ^[A-Z]{3}$ PolicySnapshot: type: object additionalProperties: false required: - policyType properties: externalPolicyId: type: string version: type: string policyType: type: string enum: - warranty - return text: type: string warrantyWindowDays: type: integer minimum: 0 maximum: 9007199254740991 returnWindowDays: type: integer minimum: 0 maximum: 9007199254740991 conditions: type: array items: type: string exclusions: type: array items: type: string requiredEvidence: type: array items: $ref: '#/components/schemas/RequiredEvidenceCode' TriageResult: type: object additionalProperties: false required: - claimType - apparentEligibility - reviewDisposition - policyMatches - missingEvidence - riskFlags - suggestedNextStep - confidence properties: claimType: $ref: '#/components/schemas/ClaimType' apparentEligibility: type: string enum: - potentially_eligible - potentially_ineligible - undetermined reviewDisposition: type: string enum: - review_ready - manual_review_required - additional_evidence_required policyMatches: type: array items: type: object required: - code - status - description properties: code: type: string enum: - purchase_inside_warranty_window - proof_of_purchase_available - physical_damage_exclusion status: type: string enum: - satisfied - not_satisfied - unknown description: type: string missingEvidence: type: array items: type: object required: - code - description properties: code: type: string enum: - proof_of_purchase - purchase_document - purchase_date - serial_number - product_photo - damage_photo - applicable_policy - technician_report description: type: string riskFlags: type: array items: type: object required: - code properties: code: type: string enum: - evidence_inconsistent - purchase_date_uncertain - product_identity_uncertain - policy_conflict - damage_cause_unclear - reported_timeline_inconsistent - possible_misuse_signal - duplicate_evidence_signal suggestedNextStep: type: object required: - code properties: code: type: string enum: - request_proof_of_purchase - request_product_serial_number - request_clearer_photographs - schedule_technical_inspection - manual_policy_review - continue_warranty_review - continue_return_review explanation: type: string confidence: type: number minimum: 0 maximum: 1 RequiredEvidenceCode: type: string enum: - proof_of_purchase - purchase_document - purchase_date - serial_number - product_photo - damage_photo - applicable_policy - technician_report responses: Unauthorized: description: API key is missing or invalid. content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' Forbidden: description: Customer access is denied or POST entitlement is missing. content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' TooManyRequests: description: Rate limit or operation quota was exceeded. content: application/json: schema: $ref: '#/components/schemas/ErrorResponse' securitySchemes: ApiKey: type: apiKey in: header name: x-api-key ```` This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.